For twelve quiet minutes, a downtown bank treated a Black woman in a gray blazer like she was in the wrong building. Then the regional manager walked through the front doors, saw where his staff had seated her, and forgot the first line of his welcome.
At 10:17 on a Wednesday morning, Dr. Sienna Monroe stepped through the revolving doors of Rivergate National Bank’s flagship downtown branch in a gray blazer, low heels, and the kind of quiet composure people often mistook for softness. The branch sat at the corner of Madison and Fifth, all marble floors and brushed brass, the…
