Two men tried to crowd a female CEO inside the elevator of her own Chicago tower. The person who changed the whole morning was not security, legal, or anyone from the board. It was the building maintenance man, and all he did was say six quiet words.
By eight o’clock on weekday mornings, Hartwell Tower already knew how to make people feel small. It did it with scale first. Forty-two floors of glass and steel lifting clean out of downtown Chicago, the kind of sleek, reflective building that caught the lake light and threw it back like a challenge. It…
